About the role
We are seeking an Associate for Client Experience in Dhar to enhance the overall satisfaction of our clients. The ideal candidate should be a recent graduate from any discipline, eager to contribute to the logistics industry and develop their skills in a dynamic environment.
As an Associate, you will play a vital role in managing client relationships, addressing inquiries, and ensuring a seamless experience for our customers. This position offers a unique opportunity to gain hands-on experience in a fast-paced setting, where your contributions will directly impact client satisfaction and retention.
If you're a motivated individual looking to start your career in the logistics sector, we encourage you to apply. Join us at Delhivery and be part of a team that values innovation and customer service excellence.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dhar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dhar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dhar Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dhar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Dhar – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Dhar – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Dhar – Freshers job at Workers Town?
How many jobs are currently available in Dhar?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Dhar?
Listing last updated