About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing the customer journey for our clients in Dhubri. As part of a leading logistics company, you will assist in managing client relationships, ensuring their needs are met, and providing exceptional support.
The ideal candidate is a recent graduate from any stream, eager to dive into the logistics industry. You will be trained to handle client inquiries, resolve issues, and contribute to improving overall client satisfaction. This position offers a great opportunity for freshers to kick-start their careers in a dynamic environment.
We value commitment and a positive attitude, and we encourage fresh perspectives. If you're ready to take on new challenges and grow with us, we invite you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dhubri clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dhubri if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dhubri Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dhubri will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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