About the role
As an Associate in Client Experience, you will be essential in enhancing our clients' experiences in Goalpara. Your role will involve addressing client inquiries, resolving issues, and ensuring satisfaction through effective communication and support. This position is ideal for fresh graduates eager to kickstart their careers in the dynamic logistics industry.
The ideal candidate should possess a graduate degree in any field and demonstrate a willingness to learn and adapt. In this role, you will collaborate with various teams to streamline processes and contribute to a positive client experience. This position not only offers valuable on-the-job training but also the opportunity to develop essential skills in a fast-paced environment.
Join us in shaping the future of logistics while building a rewarding career in a supportive team atmosphere. Your efforts will directly impact client satisfaction and help drive our success forward.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Goalpara clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Goalpara if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Goalpara Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Goalpara will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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