About the role
As an Associate in Client Experience, you will play a crucial role in enhancing the overall experience of our clients in Goalpara. Your responsibilities will include addressing client inquiries, resolving issues, and ensuring satisfaction through effective communication and support.
The ideal candidate should possess a graduate degree in any stream and demonstrate a willingness to work in the dynamic logistics industry. Freshers are encouraged to apply, as this position offers a valuable opportunity to gain experience and develop your skills.
In this role, you will collaborate closely with various teams to streamline processes and contribute to a positive client experience. Join us in shaping the future of logistics while building a rewarding career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Goalpara clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Goalpara if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Goalpara Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Goalpara will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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