About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing client satisfaction in the logistics sector. This entry-level position is perfect for fresh graduates eager to kickstart their careers in a fast-paced environment.
As an Associate, you will interact with clients to understand their needs and ensure a seamless experience. Your responsibilities will include assisting in resolving client inquiries and providing support to the Client Relationship team.
We welcome applicants from all educational backgrounds, and this role offers a monthly salary range of INR 15,000 to 25,000, depending on experience and qualifications. Take this opportunity to grow your career in the logistics industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dhule clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dhule if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dhule Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dhule will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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