About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' interactions with our services. As a key member of the Client Relationship department, you will assist in addressing client inquiries, ensuring their needs are met, and contributing to their overall satisfaction with our logistics solutions.
We are looking for enthusiastic fresh graduates from any field who are eager to learn and grow in the logistics industry. You will receive comprehensive training to equip you with the necessary skills to excel in this role. Your passion for customer service and ability to communicate effectively will be essential to your success.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for professional development and career advancement within the company. Freshers are encouraged to apply and embark on a rewarding career path with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Faizabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Faizabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Faizabad Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Faizabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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