About the role
Join our team as an Associate in Client Experience, where you will play a key role in enhancing the overall experience of our clients in Faridabad. As a part of the Client Relationship department, you will be responsible for addressing client inquiries, resolving issues, and ensuring satisfaction with our logistics services. This is a fantastic opportunity for recent graduates looking to start their careers in the dynamic logistics industry.
The ideal candidate should possess a degree in any field and be eager to learn and grow within a fast-paced environment. Strong communication skills and a customer-centric mindset are essential for success in this role. Freshers are encouraged to apply, and we provide a supportive environment for your professional development.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for advancement. If you are passionate about delivering exceptional client service and want to be part of a leading logistics company, we would love to hear from you!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Faridabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Faridabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Faridabad Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Faridabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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