About the role
We are seeking an Associate to enhance the client experience in Gangtok. This entry-level position is perfect for recent graduates looking to start their careers in the logistics industry. The Associate will play a crucial role in managing client relationships, ensuring satisfaction, and supporting our operations in a fast-paced environment.
The ideal candidate should have a degree in any field and a passion for customer service. Strong communication skills, attention to detail, and a proactive approach are essential for success in this role. Freshers are encouraged to apply, as we provide comprehensive training to help you grow in your career.
Joining our team means being part of a dynamic organization where you can develop your skills and contribute to our mission of delivering exceptional service. If you're ready to take the first step in your professional journey, we invite you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Gangtok clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Gangtok if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Gangtok Sikkim.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Gangtok will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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