About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing client interactions and satisfaction within the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills while working closely with clients and addressing their needs effectively.
In this position, you will engage with clients to ensure their queries and concerns are managed promptly, contributing to a seamless service experience. This role requires strong communication skills and a proactive attitude to thrive in a fast-paced environment.
We welcome applications from candidates who are graduates from any field and are eager to launch their careers in the logistics industry. With a competitive salary range of INR 15,000 to 25,000 per month, this is an excellent opportunity to grow professionally while being part of a leading company in the courier and logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Giridih clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Giridih if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Giridih Jharkhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Giridih will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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