About the role
Join our team as an Associate for Client Experience in Godhra, where you will play a vital role in enhancing client relationships and ensuring customer satisfaction. This position is ideal for fresh graduates eager to launch their careers in the logistics industry.
Your responsibilities will include engaging directly with clients, addressing their inquiries, and providing exceptional service to create a seamless experience. We value strong communication skills and a customer-centric mindset, as these are essential for success in this dynamic environment.
In this role, you will have the opportunity to develop your skills while contributing to our team’s success. We offer a competitive salary range of INR 15,000 to 25,000 per month, commensurate with experience, along with opportunities for professional growth.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Godhra clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Godhra if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Godhra Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Godhra will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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