About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing client satisfaction and engagement. As a fresh graduate, you will have the opportunity to develop your skills in the dynamic logistics industry, ensuring that clients receive exceptional service. Your responsibilities will include assisting clients with inquiries, addressing their needs, and providing support to foster positive relationships.
We are looking for enthusiastic individuals who are eager to learn and grow in a fast-paced environment. This role requires strong communication skills and a proactive attitude. You will collaborate with various teams to streamline processes and improve the overall client experience. If you are a fresh graduate ready to kickstart your career, we encourage you to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Gondia clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Gondia if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Gondia Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Gondia will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Gondia – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Gondia – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Gondia – Freshers job at Workers Town?
How many jobs are currently available in Gondia?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Gondia?
Listing last updated