About the role
As an Associate in Client Experience in Gulbarga, you will play a vital role in enhancing client interactions within the logistics industry. This position is perfectly suited for recent graduates eager to launch their careers in a fast-paced environment. Your primary responsibility will be to cultivate positive client relationships, ensuring their needs are met while delivering exceptional service.
You will collaborate with various departments to support client inquiries and assist in the timely resolution of issues. This role offers a fantastic opportunity for freshers who are keen to learn and develop their skills in the logistics sector. Join us and take the first step toward a rewarding career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Gulbarga clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Gulbarga if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Gulbarga Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Gulbarga will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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