About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the journey of our clients in Guna. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry and develop your skills in client relationship management.
This position is ideal for individuals who are eager to learn and grow in a fast-paced environment. You will be responsible for assisting in client interactions, addressing inquiries, and ensuring a seamless experience for our customers. Your contributions will directly impact client satisfaction and retention.
We welcome applications from graduates of all streams, and freshers are encouraged to apply. This is a fantastic opportunity to kickstart your career in logistics with a competitive salary range of INR 15,000 to 25,000 per month.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Guna clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Guna if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Guna Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Guna will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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