About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall client journey. As a fresh graduate, you will engage with clients, ensuring their needs are met and their experiences are positive. This position is ideal for individuals eager to start their careers in the logistics industry.
Your responsibilities will include assisting clients with inquiries, providing information about services, and resolving any issues that may arise. You will work closely with experienced professionals, gaining valuable insights into client relationship management and the logistics sector. This is an excellent opportunity for freshers to develop their skills in a supportive environment.
We welcome candidates from all educational backgrounds who are ready to embrace the challenges of the logistics industry. If you're passionate about client service and eager to learn, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Gurdaspur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Gurdaspur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Gurdaspur Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Gurdaspur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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