About the role
As an Associate in Client Experience, you will play a vital role in enhancing the overall experience of our clients in Haldwani. This position is ideal for recent graduates looking to start their careers in the logistics industry. You will be responsible for assisting clients with inquiries, ensuring smooth communication, and addressing any concerns they may have.
In this role, you will also collaborate with various teams to improve service delivery and promote customer satisfaction. We are looking for candidates who are proactive, have strong communication skills, and are eager to learn about the logistics sector.
This is a fantastic opportunity for freshers who wish to gain hands-on experience in a dynamic environment. Join us to kickstart your career and contribute to our mission of providing exceptional client service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Haldwani clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Haldwani if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Haldwani Uttarakhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Haldwani will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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