About the role
Join our team as a Client Experience Associate in Hamirpur, where you'll play a vital role in enhancing our clients' journey. As a fresh graduate, you'll have the opportunity to develop your skills in the dynamic logistics sector, working closely with clients to ensure their needs are met.
In this role, you'll engage with clients, addressing their inquiries and providing exceptional service. Your ability to communicate effectively and build relationships will be key to creating a positive client experience. We welcome freshers who are eager to learn and grow in a fast-paced environment.
We offer a competitive salary range of INR 15,000 to 25,000 per month, along with opportunities for professional development within the logistics industry. If you're ready to embark on a rewarding career, we encourage you to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Hamirpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Hamirpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Hamirpur Himachal Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Hamirpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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