About the role
We are seeking an Associate for our Client Experience team in Jaipur, where you will play a key role in enhancing client satisfaction in the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills in a dynamic environment and contribute to our mission of delivering exceptional service.
Your responsibilities will include assisting clients with inquiries, resolving issues, and ensuring a smooth experience throughout their engagement with us. This role is ideal for individuals who are eager to learn and grow within a leading logistics company.
We welcome fresh graduates from any field to apply, as we value diverse perspectives and backgrounds. Join us and embark on a rewarding career path in the logistics industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jaipur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jaipur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jaipur Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jaipur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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