About the role
As an Associate in Client Experience, you will play a vital role in enhancing customer satisfaction and loyalty within the logistics sector in Jalgaon. This position focuses on building strong relationships with clients, addressing their needs, and ensuring seamless communication throughout their journey with our services.
The ideal candidate is a recent graduate, eager to start their career in the logistics industry. You will be responsible for handling client inquiries, providing timely solutions, and collaborating with various teams to improve service delivery. Strong interpersonal skills and a customer-centric approach are essential for success in this role.
This is an excellent opportunity for freshers to gain valuable experience in a dynamic environment while contributing to our mission of delivering exceptional client experiences. If you are ready to embark on this journey, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jalgaon clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jalgaon if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jalgaon Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jalgaon will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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