About the role
As an Associate in Client Experience, you will play a vital role in enhancing customer satisfaction and ensuring a seamless experience for our clients in Jammu. Your responsibilities will include assisting clients with inquiries, resolving issues promptly, and providing support throughout their journey with us. This role is ideal for fresh graduates eager to start their careers in the logistics industry.
We are looking for candidates who are not only graduates from any stream but are also enthusiastic about learning and adapting to a fast-paced environment. Strong communication skills and a customer-centric attitude are essential for success in this position. You will be part of a dynamic team that values collaboration and innovation.
Joining our team offers you the opportunity to gain valuable experience in the logistics sector while contributing to our mission of delivering exceptional service. Freshers are encouraged to apply, and we provide comprehensive training to help you thrive in your new role.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jammu clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jammu if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jammu Jammu and Kashmir.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jammu will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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