About the role
As an Associate in Client Experience, you will play a vital role in enhancing the overall satisfaction of our clients in Jhunjhunu. This position is perfect for fresh graduates looking to start their career in the logistics industry. You will be responsible for addressing client inquiries, providing support, and ensuring a seamless experience throughout their interaction with our services.
The ideal candidate should possess strong communication skills and a proactive attitude. You will work closely with team members to identify areas for improvement and contribute to initiatives aimed at enhancing client relationships. This is an excellent opportunity to develop your skills in a dynamic and fast-paced environment.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for growth and development within the company. Freshers are encouraged to apply and embark on a rewarding career path with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jhunjhunu clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jhunjhunu if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jhunjhunu Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jhunjhunu will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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