About the role
The Associate role in Client Experience offers fresh graduates an exciting opportunity to launch their careers in the logistics industry. In this position, you will actively engage with clients, understanding their needs and delivering effective solutions to enhance overall satisfaction.
Your responsibilities will include collaborating with team members to identify areas for improvement in client interactions, ensuring that every client feels valued and heard. Strong communication skills and a commitment to exceptional service are essential for success in this role.
This position not only allows you to develop your professional skills but also provides a supportive environment to grow within a dynamic team. Join us and contribute to the continuous enhancement of our client relationships while gaining valuable industry experience.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kanjirapally clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kanjirapally if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kanjirapally Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kanjirapally will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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