About the role
We are looking for a motivated Associate to enhance the client experience in Kanjirapally. This role is ideal for recent graduates eager to kickstart their careers in the logistics industry. As an Associate, you will engage with clients to understand their needs and provide effective solutions, ensuring a high level of customer satisfaction.
The ideal candidate should possess excellent communication skills and a passion for delivering exceptional service. You will be part of a dynamic team, contributing to the continuous improvement of our client relationships. This is a fantastic opportunity for freshers to gain valuable experience in a fast-paced environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kanjirapally clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kanjirapally if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kanjirapally Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kanjirapally will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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