About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing the customer journey in the logistics sector. This position is ideal for recent graduates eager to kickstart their careers in a fast-paced environment. Your responsibilities will include assisting clients with inquiries, resolving issues, and ensuring a seamless experience with our services.
As part of our commitment to client satisfaction, you'll engage with customers to understand their needs and provide tailored solutions. This role offers the opportunity to develop valuable skills in communication and problem-solving while working alongside experienced professionals in the courier and logistics industry.
We welcome fresh graduates from any discipline to apply and embark on a rewarding career path. With a competitive salary range of INR 15,000 to 25,000 per month, this position not only offers professional growth but also a chance to contribute to a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kapurthala clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kapurthala if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kapurthala Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kapurthala will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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