About the role
As an Associate in Client Experience, you will play a vital role in enhancing client satisfaction and loyalty in Karamana. Your primary responsibility will be to engage with clients, address their inquiries, and provide solutions that ensure a seamless service experience. This position is perfect for fresh graduates looking to start their careers in the logistics industry.
In this dynamic role, you will build positive relationships with clients, understanding their unique needs and preferences. Your ability to communicate effectively and provide timely assistance will be key to your success. We value motivated individuals who are eager to learn and grow within our team.
Joining us means being part of a supportive environment where you can develop your skills and advance your career. We offer a competitive salary range of INR 15,000 to 25,000 per month, commensurate with experience and skills. If you are ready to take the next step in your career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Karamana clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Karamana if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Karamana Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Karamana will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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