About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' interactions within the logistics industry. As a fresh graduate, you will have the opportunity to develop your skills in a dynamic environment, working closely with clients to ensure their needs are met effectively.
This position requires a proactive approach to problem-solving and the ability to communicate clearly and professionally. You will collaborate with various departments to streamline processes and improve client satisfaction.
We welcome freshers who are eager to learn and grow in their careers. This is an excellent opportunity to gain hands-on experience in a leading courier and logistics company while contributing to our commitment to outstanding client service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Karnal clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Karnal if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Karnal Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Karnal will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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