About the role
We are seeking a dynamic Associate to join our Client Experience team in Katihar. In this role, you will be instrumental in enhancing the overall experience of our clients in the logistics industry. As a key member of our team, you will engage with clients, address their inquiries, and ensure their needs are met efficiently.
The ideal candidate will have a graduation degree and a passion for customer service. Freshers are encouraged to apply, making this an excellent opportunity for those looking to start their careers in the logistics sector. You will receive comprehensive training to help you develop the skills necessary for success.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, along with the chance to work in a fast-paced, supportive environment. Join us and contribute to delivering exceptional client experiences.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Katihar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Katihar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Katihar Bihar.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Katihar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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