About the role
Join a dynamic team as an Associate in Client Experience, where your role will focus on enhancing the interactions and satisfaction of our clients in Katni. As a fresh graduate, you will have the opportunity to contribute to the leading logistics industry and develop your professional skills in a supportive environment.
The ideal candidate will be a graduate from any stream, eager to learn and adapt in a fast-paced setting. This position offers a chance to engage directly with clients, ensuring their needs are met and their experiences are positive.
In this role, you will receive comprehensive training and support, enabling you to grow within the company. Freshers are encouraged to apply, as we value enthusiasm and a willingness to learn over experience.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Katni clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Katni if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Katni Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Katni will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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