About the role
We are seeking an Associate to enhance the client experience in Khandwa. This role is ideal for recent graduates looking to start their career in the logistics industry. As an Associate, you will be responsible for assisting clients, addressing their inquiries, and ensuring a smooth service experience.
The ideal candidate should possess strong communication skills and a customer-centric mindset. You will work closely with the client relationship team to support daily operations and foster positive client interactions. This is a great opportunity to gain valuable industry experience while contributing to client satisfaction.
Freshers are encouraged to apply, as we value enthusiasm and a willingness to learn. Join us in creating exceptional client experiences in the dynamic logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Khandwa clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Khandwa if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Khandwa Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Khandwa will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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