About the role
We are looking for a Client Experience Associate in Kochi, perfect for fresh graduates eager to embark on a career in the logistics industry. In this role, you will engage directly with clients, ensuring a seamless and positive experience while addressing their inquiries and concerns. Your ability to communicate effectively will be key to enhancing client relationships.
As a vital member of our team, you will support the delivery process and contribute to improving client satisfaction. We value enthusiasm, a customer-oriented approach, and a willingness to learn. This position provides an excellent opportunity to develop your skills in a dynamic work environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kochi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kochi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kochi Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kochi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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