About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing the interactions our clients have with our services in Latur. As a key member of the Client Relationship department, you will ensure that client needs are met efficiently and effectively, contributing to overall customer satisfaction.
The ideal candidate should possess a graduate degree from any stream and be eager to dive into the logistics industry. This role is perfect for freshers looking to start their careers in a dynamic environment.
In this position, you will have the opportunity to develop your skills in client management and relationship building, working closely with experienced professionals in a supportive setting. Your contributions will help us maintain our commitment to providing exceptional service in the competitive courier and logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Latur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Latur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Latur Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Latur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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