About the role
As an Associate in Client Experience, you will be instrumental in enhancing the overall experience of our clients in Ludhiana. This role is ideal for recent graduates who are enthusiastic about making a significant impact in the logistics industry. You will assist in managing client relationships, ensuring satisfaction, and promptly addressing any queries or concerns they may have.
Strong communication skills and a proactive approach to problem-solving are essential for success in this position. You will work closely with various teams to ensure that our services consistently meet client expectations. This role offers freshers an excellent opportunity to kickstart their careers in a dynamic and supportive environment, where you will gain valuable experience and develop your professional skills.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ludhiana clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ludhiana if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ludhiana Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ludhiana will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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