About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the experiences of our valued clients in Manjeri. As a fresh graduate, you will be introduced to the dynamic world of logistics and courier services, working alongside experienced professionals in a supportive environment.
Your responsibilities will include engaging with clients, addressing their queries, and ensuring their needs are met promptly. This role offers a unique opportunity to develop your skills in client relationship management, while contributing to the success of our operations in the logistics sector.
We welcome fresh graduates from any stream to apply, providing a pathway to kickstart your career in a thriving industry. If you are eager to learn and grow, this position is the perfect fit for you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Manjeri clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Manjeri if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Manjeri Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Manjeri will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Manjeri – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Manjeri – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Manjeri – Freshers job at Workers Town?
How many jobs are currently available in Manjeri?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Manjeri?
Listing last updated