About the role
Join our team as a Client Experience Associate in Mirzapur, where you will play a vital role in enhancing our clients' experiences in the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills in client relationship management and contribute to our mission of delivering exceptional service.
In this role, you will engage with clients to understand their needs and provide solutions, ensuring their satisfaction with our services. You will work closely with experienced professionals who will guide you through the logistics industry and help you grow in your career.
If you're a recent graduate eager to start your journey in the logistics field, we encourage you to apply. This position offers a competitive salary and a chance to be part of a dynamic team dedicated to client success.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Mirzapur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Mirzapur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Mirzapur Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Mirzapur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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