About the role
As an Associate in Client Experience, you will play a crucial role in enhancing the overall experience of our clients in Moga. Your primary responsibilities will include engaging with clients to understand their needs, addressing inquiries, and providing timely support to ensure satisfaction. This position is ideal for recent graduates eager to start their careers in the logistics industry.
We are looking for candidates who are proactive, possess strong communication skills, and are ready to learn in a dynamic environment. You will have the opportunity to work closely with seasoned professionals and gain valuable insights into client relationship management.
This role offers a competitive salary range of INR 15,000 to 25,000 per month, providing you with a solid foundation to build your career. Freshers are encouraged to apply and embark on this exciting journey with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Moga clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Moga if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Moga Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Moga will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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