About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing the overall satisfaction of our clients in Motihari. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry, helping to build strong relationships with our customers.
Your responsibilities will include addressing client inquiries, assisting with service-related issues, and ensuring a seamless experience throughout their journey with us. This position is ideal for those who are eager to learn and grow within a supportive environment.
We welcome fresh graduates from any stream who are ready to embark on an exciting career path. With a competitive salary range of INR 15,000 to 25,000 per month, this role offers a fantastic entry point into the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Motihari clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Motihari if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Motihari Bihar.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Motihari will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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