About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in Mysore. This position is ideal for recent graduates who are eager to enter the logistics industry and make a meaningful impact.
As an Associate, you will be responsible for interacting with clients, addressing their inquiries, and ensuring their needs are met efficiently. Strong communication skills and a customer-centric approach are essential to succeed in this role.
We welcome fresh graduates from any field to apply, providing an excellent opportunity to kickstart your career in a dynamic environment. If you are ready to take on challenges and grow within the logistics sector, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Mysore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Mysore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Mysore Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Mysore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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