About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall client journey in the logistics sector. As a fresh graduate, you will have the opportunity to engage with clients, understand their needs, and ensure their satisfaction with our services.
Your responsibilities will include assisting in client inquiries, providing support, and contributing to the development of strong client relationships. This role is perfect for individuals eager to start their career in a fast-paced environment and learn from experienced professionals in the logistics industry.
We welcome freshers who are enthusiastic, motivated, and ready to contribute to our success. You will receive on-the-job training and support to develop your skills and advance your career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Nagaon clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Nagaon if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Nagaon Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Nagaon will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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