About the role
We are seeking a motivated Associate to enhance the client experience in Nalgonda. This role is ideal for recent graduates from any field who are eager to enter the logistics industry. As an Associate, you will be responsible for assisting clients with their inquiries, ensuring they receive the highest level of service and support.
In this position, you will work closely with the client relationship team to address client needs and contribute to improving our service delivery. Strong communication skills and a client-focused attitude are essential for success. This is a fantastic opportunity for freshers to kick-start their careers in a dynamic and growing sector.
We offer a competitive salary range of INR 15,000 to 25,000 per month, depending on qualifications and experience. Join us in making a positive impact on our clients' experiences.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Nalgonda clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Nalgonda if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Nalgonda Telangana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Nalgonda will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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