About the role
Join our team as an Associate in Client Experience, where you will play a key role in enhancing the satisfaction of our clients in Namakkal. As a fresh graduate, you will have the opportunity to develop your skills in the dynamic logistics industry.
Your responsibilities will include assisting clients with inquiries, ensuring their needs are met, and providing top-notch support to foster positive relationships. This role is perfect for individuals who are enthusiastic about customer service and eager to learn in a fast-paced environment.
We welcome freshers from any academic background to apply. This is a fantastic opportunity to kickstart your career and gain valuable experience in a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Namakkal clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Namakkal if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Namakkal Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Namakkal will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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