About the role
As an Associate in Client Experience, you will play a crucial role in enhancing client satisfaction in Namakkal. This position is designed for fresh graduates eager to develop their skills in the dynamic logistics industry. You will assist clients with inquiries, ensuring their needs are met while providing exceptional support to foster positive relationships.
In this fast-paced environment, you will have the opportunity to learn and grow, making a significant impact on our clients' experiences. We encourage freshers from diverse academic backgrounds to apply, as this role is ideal for those enthusiastic about customer service and committed to personal and professional development.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Namakkal clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Namakkal if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Namakkal Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Namakkal will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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