About the role
As an Associate in the Client Experience department, you will be at the forefront of enhancing customer satisfaction within the logistics sector. Your primary responsibility will involve engaging with clients to understand their needs and provide effective solutions, ensuring a seamless experience throughout their interactions with us.
This role is ideal for recent graduates eager to start their careers in a fast-paced environment. Strong communication skills and a dedication to service are essential, as you will be building lasting relationships with our customers. You will also collaborate with team members to address client inquiries and resolve issues promptly.
We welcome freshers who are enthusiastic about contributing to the growth of our company. In addition to a competitive salary, this position offers opportunities for professional development and career advancement in the logistics industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Narasaraopet clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Narasaraopet if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Narasaraopet Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Narasaraopet will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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