About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the experience of our clients in Nawanshahr. This position is ideal for fresh graduates looking to start their career in the logistics industry. As an Associate, you will engage with clients, address their inquiries, and ensure their needs are met effectively.
We are looking for candidates from any educational background who are eager to learn and grow in a dynamic environment. You will receive training and support to help you succeed in your role, making it a great opportunity for those new to the workforce.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, depending on your skills and experience. If you're ready to embark on a rewarding career path, we encourage you to apply today!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Nawanshahr clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Nawanshahr if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Nawanshahr Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Nawanshahr will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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