About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in North Lakhimpur. This position is perfect for recent graduates eager to begin their careers in the dynamic logistics industry.
As an Associate, you will be responsible for building strong relationships with clients, addressing their inquiries, and ensuring their needs are met promptly and effectively. Your proactive approach will help in identifying opportunities for improving client satisfaction and loyalty.
We welcome fresh graduates from any field to apply, offering a competitive salary and a chance to grow within a leading logistics company. If you are motivated and ready to make a difference, we encourage you to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving North Lakhimpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to North Lakhimpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of North Lakhimpur Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from North Lakhimpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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