About the role
Join a dynamic team as an Associate in Client Experience, where you will play a pivotal role in enhancing our clients' journey. As a fresh graduate, you will engage directly with customers, ensuring their needs are met and their experiences are positive. Your communication skills and enthusiasm will be essential as you assist in resolving inquiries and fostering strong relationships.
This position offers the opportunity to work within the thriving logistics industry, where you will gain valuable insights and experience. Ideal candidates should be graduates from any discipline and possess a readiness to learn and adapt in a fast-paced environment. Freshers are encouraged to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ongole clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ongole if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ongole Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ongole will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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