About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the interactions our clients have with our services. As a fresh graduate, you will be trained to understand client needs and help deliver exceptional service in the logistics industry.
Your responsibilities will include assisting clients with inquiries, providing information about our services, and ensuring a smooth experience throughout their journey with us. This position is ideal for individuals who are eager to learn and grow in a dynamic environment.
We welcome freshers from any academic background who are ready to embark on their professional journey. This is an excellent opportunity to develop your skills and gain valuable experience in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Pala clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Pala if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Pala Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Pala will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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