About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing client interactions and satisfaction. As a fresh graduate, you will be welcomed into the logistics industry, specifically focusing on building strong client relationships.
Your responsibilities will include assisting clients with their inquiries, providing timely support, and ensuring a seamless experience. This role offers an excellent opportunity for recent graduates to gain practical experience in a fast-paced environment.
We are looking for enthusiastic individuals who are eager to learn and grow within the logistics sector. If you have a passion for customer service and a desire to make a positive impact, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Pali clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Pali if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Pali Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Pali will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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