About the role
We are seeking a dedicated Associate to enhance the client experience in Panaji within the logistics industry. The ideal candidate is a recent graduate from any stream, eager to contribute to a dynamic team focused on delivering exceptional service.
As an Associate, you will play a crucial role in managing client relationships, ensuring their needs are met, and providing support throughout their journey. This position offers an excellent opportunity for freshers to gain valuable experience in a leading courier and logistics environment.
Join us to develop your skills and grow your career in a fast-paced industry that values innovation and customer satisfaction.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Panaji clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Panaji if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Panaji Goa.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Panaji will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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