About the role
Join our team as an Associate in Client Experience, where you'll play a pivotal role in enhancing our clients' interactions and overall satisfaction. As a fresh graduate, you'll have the opportunity to work in the dynamic logistics industry, contributing to our mission of providing exceptional service.
Your responsibilities will include assisting clients with their inquiries, ensuring timely communication, and supporting the team in streamlining processes to improve client experiences. This role is ideal for recent graduates eager to learn and grow within a fast-paced environment.
We welcome freshers to apply, and we value a positive attitude and a willingness to learn. If you're passionate about client relations and looking to start your career in logistics, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Purulia clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Purulia if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Purulia West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Purulia will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Purulia – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Purulia – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Purulia – Freshers job at Workers Town?
How many jobs are currently available in Purulia?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Purulia?
Listing last updated