About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the experience of our clients in Rishikesh. This position is perfect for recent graduates looking to start their career in the logistics industry. You will interact with clients, address their inquiries, and ensure their satisfaction with our services.
The ideal candidate should be a graduate from any stream, possess strong communication skills, and be eager to learn. You will receive training to help you understand our operations and client management processes.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for professional growth within a leading logistics company. Freshers are encouraged to apply, making this a fantastic opportunity to kickstart your career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rishikesh clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rishikesh if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rishikesh Uttarakhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rishikesh will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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