About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client interactions and satisfaction. This position is ideal for recent graduates eager to make their mark in the logistics industry. As an Associate, you will assist in managing client relationships and ensuring a seamless experience throughout their journey with our services.
In this role, you will engage directly with clients, addressing their needs and providing solutions to enhance their experience. Your ability to communicate effectively and build rapport will be essential. This position offers an excellent opportunity for freshers to develop their skills in a supportive environment.
We welcome candidates from all educational backgrounds who are enthusiastic about starting their careers in logistics. With a competitive salary range and the chance to grow within the company, this role is perfect for those looking to kickstart their professional journey.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Sagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Sagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Sagar Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Sagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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