About the role
We are seeking a Client Experience Associate in Shimla to enhance the overall experience of our clients. This role is ideal for recent graduates looking to start their career in the logistics sector. As an Associate, you will interact with clients, address their inquiries, and ensure they receive the highest level of service.
The ideal candidate should possess a degree in any field and have a strong willingness to learn and adapt in a fast-paced environment. You will be part of a dynamic team that values collaboration and customer satisfaction, making it an excellent opportunity for freshers to gain valuable experience in the logistics industry.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with professional growth opportunities. If you are eager to develop your skills and contribute to a leading logistics company, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Shimla clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Shimla if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Shimla Himachal Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Shimla will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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