About the role
Join our team as an Associate in Client Experience, where you'll play a crucial role in enhancing client satisfaction within the logistics industry. As a key member of the Client Relationship department, you will engage with clients, address their inquiries, and ensure their needs are met effectively.
This position is ideal for recent graduates from any field who are eager to start their careers in a dynamic environment. You will receive comprehensive training to equip you with the necessary skills to succeed in your role.
In addition to a competitive salary ranging from INR 15,000 to 25,000 per month, you will gain valuable experience in the logistics sector, opening doors to future career opportunities. Freshers are encouraged to apply and embark on this exciting journey with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Solapur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Solapur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Solapur Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Solapur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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