About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the service journey of our clients in Sonipat. This position is perfect for recent graduates eager to make an impact in the logistics industry. Your responsibilities will include assisting clients with inquiries, ensuring their needs are met, and providing support to improve overall client satisfaction.
As an Associate, you will have the opportunity to develop your communication and problem-solving skills while working in a dynamic environment. You will collaborate with various departments to streamline client interactions and contribute to the continuous improvement of our services.
This is an excellent opportunity for freshers looking to kickstart their careers in logistics and client relations. We encourage you to apply and be part of a team that values innovation and customer experience.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Sonipat clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Sonipat if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Sonipat Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Sonipat will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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